TEIBEE POLICY LIBRARY
Terms of Use
Who may use Teibee and how the marketplace operates
Marketplace role
Teibee provides a platform where independent sellers offer goods to shoppers. Unless a listing expressly states otherwise, the seller—not Teibee—is responsible for the product, its accuracy, fulfillment, and applicable warranties.
Accounts
Users must provide accurate information, safeguard login credentials, and be legally able to enter agreements. Teibee may restrict accounts for fraud, unsafe conduct, or policy violations.
Acceptable use
No fraud, harassment, scraping, fake reviews, payment circumvention, or misuse of other users’ information.
Changes and disputes
Material changes should be communicated with an effective date. Governing law, dispute procedures, limitations of liability, and consumer-rights carveouts require counsel review before publication.
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Seller Agreement
Seller responsibilities, onboarding, fees and marketplace enforcement
Approval
All sellers apply and are reviewed before publishing. Teibee may request business details, identity verification through approved providers, sourcing information, and proof of intellectual-property rights.
Listings
Sellers must own or be authorized to sell their goods, use accurate images/descriptions, disclose processing times, and comply with product safety and consumer laws.
Fulfillment
Sellers must meet promised timelines, provide support, resolve eligible returns, and maintain reliable inventory.
Payments and fees
Payouts must use an approved marketplace payment provider. Product uploads and listings are free ($0). Teibee plans to charge a flat 3% commission on completed product sales; this rate must be published and explicitly accepted before activation. Payment processing fees, any reserves, and payout schedules must be disclosed separately. No Teibee commission is charged when no sale occurs.
Family founder accounts
Any founder-shop waiver must be documented individually. It does not waive payment processing, shipping, taxes, or legal obligations.
Enforcement
Listings may be held, removed, or rejected. Accounts may be suspended for serious or repeated violations, with notices and a review process where appropriate.
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Buyer Protection
What happens when an order does not arrive or is materially different
Eligible concerns
Non-delivery, damage in transit, and materially misrepresented items may qualify for review.
Resolution path
Shoppers should first contact the seller through Teibee. If unresolved, they may open a platform case with order details and evidence.
Case review
Teibee may examine listing details, tracking, messages, and documentation before determining a platform remedy, subject to applicable law.
No blanket guarantee
Coverage limits, filing windows, and available remedies must be finalized and published before orders are accepted.
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Privacy Policy
Personal data, security and customer choices
Information collected
Account/contact details, orders, seller application data, communications, and site usage data as necessary to operate the service.
Payment and identity information
Payment and identity verification should be handled by qualified providers. Teibee should avoid storing raw payment card data or identity documents unnecessarily.
Use and sharing
Data may be used to fulfill orders, provide support, prevent fraud, meet legal duties, and operate the marketplace. Sellers should receive only the customer data needed to fulfill orders.
Retention and rights
Define retention periods, access/correction/deletion requests, security procedures, and jurisdiction-specific privacy rights before launch.
Contact
Publish a working privacy contact method and applicable notices before going live.
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Copyright & Trademark
Original creations, licenses, complaints, takedowns and appeals
Prohibited infringement
Counterfeit goods, pirated downloads, stolen artwork, and products known to violate copyright or trademark rights are prohibited.
Automatic screening
Clearly disallowed submissions may be rejected immediately. Potential matches, fan art, and asserted licenses should be held for evidence or human review rather than treated as conclusive infringement.
Seller notification
When a listing is held, rejected, or removed, notify the seller in their dashboard and by email with the affected listing, reason category, next steps, and appeal route.
Rights-holder complaints
Provide a designated copyright notice intake process, evaluate compliant takedown notices and counter-notices, and document decisions. Trademark complaints should have a separate reporting route.
Repeat infringement
Maintain a documented repeat-infringer termination policy and appropriate escalation records.
No guaranteed detection
Automated detection cannot establish ownership or reliably catch every violation. Sellers remain responsible for obtaining permissions.
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Prohibited & Restricted Items
Goods that may not be listed or require review
Never allowed
Counterfeits, pirated digital files, stolen property, illegal goods, fraudulent listings, and goods that violate intellectual-property rights.
Restricted categories
Weapons, dangerous chemicals, medical claims, cosmetics, food, children’s products, and other regulated categories require a category-by-category compliance decision before being enabled.
Safety
Products must comply with applicable labeling, safety, recall, and age-related rules. Teibee may remove unsafe listings.
Review and removal
Teibee may block listings pending verification and notify sellers of the reason and review options.
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Returns & Refunds
Seller return terms and mandatory buyer rights
Seller disclosures
Every listing should disclose its return window, return-shipping responsibility, customization exceptions, and any conditions before checkout.
Platform minimums
Teibee should set a consistent minimum standard for non-delivery, damage, and materially inaccurate descriptions, regardless of a seller’s preferred return rules.
Digital and custom goods
Restrictions on change-of-mind returns may apply, but they do not override applicable consumer rights or remedies for non-delivery and misrepresentation.
Refund processing
Approved refunds should be processed through the original payment system; exact timeframes depend on the payment provider and must be disclosed.
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Shipping & Delivery
Processing times, tracking and lost packages
Seller responsibilities
State handling times, ship from a truthful location, use suitable packaging, and provide accurate shipping charges.
Tracking
Provide tracking when supported; mark shipped only after carrier handoff.
Delays and loss
Sellers must communicate delays and participate in missing-package investigations. Remedies depend on applicable law and the buyer protection policy.
International shipping
Cross-border selling should remain disabled until customs, taxes, restricted goods, and delivery requirements are established.
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Digital Products
Downloads, licensing and secure delivery
Ownership
Sellers must own their digital files or hold redistribution rights. Buying a design does not automatically transfer copyright.
License disclosure
Each listing must state personal/commercial use permissions, resale restrictions, and file formats.
Delivery
Downloads should be delivered securely after confirmed payment, with download records and reasonable abuse prevention.
Refunds
Clearly state digital refund rules while preserving mandatory remedies for defective, misdescribed, or undelivered digital goods.
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Seller Standards
Quality, customer service and fair marketplace behavior
Honesty
Use original or authorized photos, accurate dimensions/materials, realistic production times, and truthful stock levels.
Communication
Respond respectfully to buyer inquiries and platform cases within a published service standard.
Integrity
No off-platform payment solicitation, deceptive pricing, fake scarcity, or manipulation of search and reviews.
Consequences
Warnings, listing holds, payout review, and suspension may apply proportionately to violations.
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Reviews & Ratings
Authentic feedback and review moderation
Eligibility
Only genuine purchasing or otherwise verified experiences should be represented as verified purchase reviews.
Prohibited conduct
No purchased reviews, threats, retaliation, undisclosed incentives, or impersonation.
Moderation
Remove spam, hate, personal data, and demonstrably fraudulent content without suppressing honest negative feedback.
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Fees, Payments & Payouts
Transparent marketplace charges and seller earnings
Seller fee schedule
Teibee charges $0 to upload or list products. Teibee plans a flat 3% marketplace commission on completed product sales, calculated on the item subtotal excluding separately stated shipping and sales tax. The precise rate or tier criteria are not yet decided and must be disclosed and accepted before sales are enabled. No sale means no Teibee commission. Payment-provider processing fees are separate; refunded transactions require a documented commission adjustment. Family Founder Shops may have a documented waiver of Teibee commission and listing fees, but not processing fees, shipping, or taxes. Optional paid services, if ever offered, require separate advance disclosure.
Payouts
Use a marketplace payment provider with seller verification and compliant split payments. Timing and eligibility depend on provider rules.
Disputes and chargebacks
Define evidence requirements, refund offsets, negative balances, and chargeback allocation in the executed seller agreement.
Taxes
Define marketplace-facilitator sales-tax responsibilities and seller reporting requirements by jurisdiction with professional review.
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Enforcement & Appeals
Notice, evidence, decisions and account status
Notice
Explain the affected listing/account, policy category, action taken, and available next step.
Review
Provide evidence-upload and appeal options where appropriate, with human review for uncertain intellectual-property claims.
Escalation
Serious confirmed violations may lead to immediate listing removal or account restriction; repeated violations may lead to termination.
Records
Keep dated records of reports, decisions, notifications, and appeal outcomes in the admin dashboard.
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Cookies & Tracking
Analytics and consent preferences
Purpose
Explain essential cookies, optional analytics, and any advertising or personalization tools actually used.
Controls
Offer legally appropriate notice, choices, and withdrawal mechanisms before enabling nonessential tracking.
Accuracy
Do not list vendors or trackers that are not actually installed.
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Accessibility
Inclusive browsing and support
Commitment
Design the site for keyboard access, readable contrast, labels, alt text, and assistive technology compatibility.
Feedback
Provide an accessible way to report barriers and request assistance.
Ongoing testing
Test onboarding, checkout, account management, and seller tools against applicable accessibility requirements.